"An excellent management programme consistently delivered in our preferred locations throughout the UK."
"Excellent unprompted feedback from everyone saying how extremely useful the programme content was."
"Excellent unprompted feedback from everyone saying how extremely useful the programme content was."
"Really enjoyable programme, one of the best we’ve had."
"The best in-house management programme we have ever had delivered."
"We took over a company that had obviously been very well trained in a wide range of business skills."
"The difference the training made to our people meant we moved from good to great."
"Breakthrough really knew our industry, got to know our people really well and made a huge difference to our business."
"We really liked Breakthrough's approach, it would be very difficult to find a better training provider."
"After trying other training providers, bringing breakthrough in made a world of difference to our people and for our business."
"You're far too cheap for the professional service you provide. Everyone thoroughly enjoyed the training sessions."
Communication Skills
Communicating in difficult situations
OBJECTIVES AND METHODS
This very productive programme aims to develop individuals to become more confident and more assertive. They will understand what prompts or hinders positive interaction between people and the overall process of effective communication at work. Both the theory and practice will be discussed and techniques will be provided to help delegates communicate more effectively using verbal and non-verbal behaviour. The course will demonstrate how to be in control of situations by recognising how different behaviour impacts on themselves and others. Delegates will learn how to use their strengths and weaknesses to their advantage, and develop their own formula for success. They will leave the course with greater awareness and confidence in their abilities, improving their contribution to the overall business goal
DELEGATES WILL LEARN
How to deal with people at all levels
How to be more assertive and remain in control of difficult situations.
How to develop personal authority.
How to build high self-esteem and a positive attitude.
The basic theory and definition of communication
How to to manage the effects of both verbal and non-verbal behaviour.
How to recognise the barriers to communication.
How to understand the importance of non-verbal communication.
How to obtain the desired result through assertive behaviour.
How to develop active listening skills.
How to use appropriate communication media.
How to interpret and react to peoples' preferred communication styles.
