This very productive programme aims to develop individuals to become more confident and more assertive. They will understand what prompts or hinders positive interaction between people and the overall process of effective communication at work. Both the theory and practice will be discussed and techniques will be provided to help delegates communicate more effectively using verbal and non-verbal behaviour. The course will demonstrate how to be in control of situations by recognising how different behaviour impacts on themselves and others. Delegates will learn how to use their strengths and weaknesses to their advantage, and develop their own formula for success. They will leave the course with greater awareness and confidence in their abilities, improving their contribution to the overall business goal
DELEGATES WILL LEARN
How to deal with people at all levels
How to be more assertive and remain in control of difficult situations.
How to develop personal authority.
How to build high self-esteem and a positive attitude.
The basic theory and definition of communication
How to to manage the effects of both verbal and non-verbal behaviour.
How to recognise the barriers to communication.
How to understand the importance of non-verbal communication.
How to obtain the desired result through assertive behaviour.
How to develop active listening skills.
How to use appropriate communication media.
How to interpret and react to peoples' preferred communication styles.