"An excellent management programme consistently delivered in our preferred locations throughout the UK."
"Excellent unprompted feedback from everyone saying how extremely useful the programme content was."
"Excellent unprompted feedback from everyone saying how extremely useful the programme content was."
"Really enjoyable programme, one of the best we’ve had."
"The best in-house management programme we have ever had delivered."
"We took over a company that had obviously been very well trained in a wide range of business skills."
"The difference the training made to our people meant we moved from good to great."
"Breakthrough really knew our industry, got to know our people really well and made a huge difference to our business."
"We really liked Breakthrough's approach, it would be very difficult to find a better training provider."
"After trying other training providers, bringing breakthrough in made a world of difference to our people and for our business."
"You're far too cheap for the professional service you provide. Everyone thoroughly enjoyed the training sessions."
Commercial Awareness
Every leader is responsible for building the business
OBJECTIVES AND METHODS
The workshop style of this highly participative programme will demonstrate the importance of expanding the role of employees in the field. Delegates will be given plenty of opportunity to interact with their co-delegates in syndicate work and role-playing real situations. They will learn how to add value to their products and services by using given skills. It also aims to change peoples' attitudes and behaviour towards their client based responsibilities.
DELEGATES WILL LEARN
Understanding your role as an ambassador for the company.
How to recognise opportunities and support business growth.
How to maintain customer loyalty through strong business relationships.
How to turn a negative complaint or objection into a positive opportunity.
How to develop good communications with positive interpersonal skills.
Effective listening - how to listen to what the customer tells you and then analyse what that really means
Effective questioning - developing a technique to investigate and gather information, which will support the sales function.
Behavioural analysis - understanding how your behaviour impacts on the behaviour of others.
Understanding the importance and the benefits of effective teamwork.
