Every leader is responsible for building the business
OBJECTIVES AND METHODS
The workshop style of this highly participative programme will demonstrate the importance of expanding the role of employees in the field. Delegates will be given plenty of opportunity to interact with their co-delegates in syndicate work and role-playing real situations. They will learn how to add value to their products and services by using given skills. It also aims to change peoples' attitudes and behaviour towards their client based responsibilities.
DELEGATES WILL LEARN
Understanding your role as an ambassador for the company.
How to recognise opportunities and support business growth.
How to maintain customer loyalty through strong business relationships.
How to turn a negative complaint or objection into a positive opportunity.
How to develop good communications with positive interpersonal skills.
Effective listening - how to listen to what the customer tells you and then analyse what that really means
Effective questioning - developing a technique to investigate and gather information, which will support the sales function.
Behavioural analysis - understanding how your behaviour impacts on the behaviour of others.
Understanding the importance and the benefits of effective teamwork.