"An excellent management programme consistently delivered in our preferred locations throughout the UK."
"Excellent unprompted feedback from everyone saying how extremely useful the programme content was."
"Excellent unprompted feedback from everyone saying how extremely useful the programme content was."
"Really enjoyable programme, one of the best we’ve had."
"The best in-house management programme we have ever had delivered."
"We took over a company that had obviously been very well trained in a wide range of business skills."
"The difference the training made to our people meant we moved from good to great."
"Breakthrough really knew our industry, got to know our people really well and made a huge difference to our business."
"We really liked Breakthrough's approach, it would be very difficult to find a better training provider."
"After trying other training providers, bringing breakthrough in made a world of difference to our people and for our business."
"You're far too cheap for the professional service you provide. Everyone thoroughly enjoyed the training sessions."
Effective Interviewing Skills
How to read people and conduct effective interviews
OBJECTIVES AND METHODS
This very productive one-day programme aims to develop people from the inside out. Your people will learn how to grow to become more confident individuals and more effective interviewers. The course will demonstrate how to be in control of the interview situation. Delegates will learn all the skills necessary to conduct essential one-to-one sessions through effective use of advanced questionning and listening skills. They will leave the course with greater awareness and confidence in their abilities, improving their contribution to the overall business goals.
DELEGATES WILL LEARN
How to open the interview and encourage dialogue.
How to interview people at all levels.
How to be assertive in one-to-one situations.
How to recognise other people's preferred communication style.
How to develop personal authority as an interviewer.
How to manage the effects of both verbal and non-verbal behaviour.
Advanced questioning skills to control, lead and motivate the interviewee
to provide relevant information.
How to create good listener involvement
How to establish and build rapport using effective inter-personal skills.
How to establish agreement, gain commitment and conclude the interview effectively.
