How to read people and conduct effective interviews
OBJECTIVES AND METHODS
This very productive one-day programme aims to develop people from the inside out. Your people will learn how to grow to become more confident individuals and more effective interviewers. The course will demonstrate how to be in control of the interview situation. Delegates will learn all the skills necessary to conduct essential one-to-one sessions through effective use of advanced questionning and listening skills. They will leave the course with greater awareness and confidence in their abilities, improving their contribution to the overall business goals.
DELEGATES WILL LEARN
How to open the interview and encourage dialogue.
How to interview people at all levels.
How to be assertive in one-to-one situations.
How to recognise other people's preferred communication style.
How to develop personal authority as an interviewer.
How to manage the effects of both verbal and non-verbal behaviour.
Advanced questioning skills to control, lead and motivate the interviewee
to provide relevant information.
How to create good listener involvement
How to establish and build rapport using effective inter-personal skills.
How to establish agreement, gain commitment and conclude the interview effectively.