This workshop-style programme develops general first line management skills, with particular focus on the human relations elements of the job and the interpersonal skills needed. Your managers will participate in syndicate groups, case studies, exercises and group sessions with feedback discussions. The various techniques, used effectively, introduce management skills through demonstration and practice sessions. This programme builds confidence and provides skills that have been tried and tested.
DELEGATES WILL LEARN
The full role and responsibilities of a first line manager or supervisor.
How to develop and maintain personal authority as a leader.
How to be an effective situational manager and understand the different management styles.
How to identify and apply the most effective management style to the situation.
The elements and use of motivational leadership techniques.
How to identify and solve problems through better decision-making.
How to develop and maintain good, effective communications.
How to run meetings and lead discussions.
How to develop and maintain good working relationships.
How to organise your own work and that of your team.
How to measure individual and team performance.
How to introduce change - influencing people and overcoming resistance.
How to analyse performance and plan for self-development.
The transformation from team player to team leader