"An excellent management programme consistently delivered in our preferred locations throughout the UK."
"Excellent unprompted feedback from everyone saying how extremely useful the programme content was."
"Excellent unprompted feedback from everyone saying how extremely useful the programme content was."
"Really enjoyable programme, one of the best we’ve had."
"The best in-house management programme we have ever had delivered."
"We took over a company that had obviously been very well trained in a wide range of business skills."
"The difference the training made to our people meant we moved from good to great."
"Breakthrough really knew our industry, got to know our people really well and made a huge difference to our business."
"We really liked Breakthrough's approach, it would be very difficult to find a better training provider."
"After trying other training providers, bringing breakthrough in made a world of difference to our people and for our business."
"You're far too cheap for the professional service you provide. Everyone thoroughly enjoyed the training sessions."
Master Class Management
Complete learning for the complete manager
OBJECTIVES AND METHODS
This modular programme brings together all the key elements of commercial and industrial life in the 'modern management fast lane'. With three distinctive 1-day sessions, it provides your people with all the necessary skills to deal with almost any leadership situation. It also helps them to understand people's behaviours and motivation to work. And demonstrates the skills needed to carry out effective interviews either on an informal 1:1 review basis or a formal performance based appraisal. Master Class Management supports commitment with evaluation with a measurement of success, which provides the route to the next step. This involves both the delegate and their line manager, which helps measure the delegate's progress, understanding and application of the skills, on both a theory and practical basis. Each module will provide all the necessary tools for learning with a Personal Action Plan for delegates to set personal goals and objectives and a Breakthrough Performance Management Tool to assist line management in measuring skill application and the impact on the business. Quite simply Master Class Management develops more effective managers who will improve the results for the business through other people.
Module 1: Performance Management
DELEGATES WILL LEARN
The Art of Situational Leadership and how it works.
How to identify their own natural leadership style.
How to adopt the most appropriate style for the situation.
How to adjust their approach when dealing with their teams' different skill levels .
How to develop a performance management tool and effectively use it to accurately measure peoples' competence levels.
The difference between competence and commitment and how to develop peoples' skill set .
Module 2: Behavioural Management
DELEGATES WILL LEARN
How to read people and understand them better.
The impact from different types of behaviour.
How to tell the difference between can't or won't responses and knowing the best solution to apply.
How to use a practical working model, which will determine individuals' motivation to work.
How to deal with peoples' different motivations to work.
How to be more assertive and deal with people at all levels.
The difference between competence and commitment and how to develop peoples' mind set.
Module 3: One-to-One Interaction
DELEGATES WILL LEARN
How to define effective communication.
How to use and read behaviour in communication.
When it is working more effectively.
How to prepare and implement a structured approach when communicating.
Advanced questioning skills and how to use them.
About active listening and how to improve their listening skills.
How to understand and use 'Body-language' and other non-verbal communication.
How to appear interested rather than just inquisitive.
How to understand other peoples' preferred method of communication.
How to develop trust and cooperation by communicating effectively.
How to use communication to get agreement and commitment.
How to communicate effectively in writing by using appropriate language in e-mail, fax or business letter.
The best way of dealing with impromptu one-to-one interviews.
How to plan, prepare and implement formal performance related interviews.
